1. Here and after SPL Credit Services will be known as the Agency, while the instructing entity utilising the service, will be known as the Client.
  2. Once a debt is submitted to the Agency by the Client by whatever means, electronically or otherwise, the Agency is authorised to collect money on behalf of the Client. This is a binding contract between the Agency and the Client, and the Terms and Conditions are to be complied with in all stages of the collection process.
  3. While effort is made by the Agency to recover outstanding monies on behalf of the Client, no guarantee can be made that such money will be recovered.
  4. The Agency shall be indemnified by the Client for any actions taken by itself, the debtor or its agents after contracting the Agency to act on its behalf. If any actions prejudice the Agency's ability to collect by interfering with the collection process, the Agency reserves the right to charge such commissions that would be due as if the debt was collected in its entirety.
  5. The Client must not make any communication with the debtor after the debt is passed on to the Agency as this is liable to prejudice the Agency’s ability to collect. If the debtor attempts to contact the Client, the Client must immediately revert the debtor directly to the Agency as their Legal Representatives in this matter, without discussing the matter at all with the debtor. Should the client prejudice the Agency’s ability to collect, the Agency reserves the right to charge that commission which would normally be levied as if this had been a full successful collection.
  6. Once the Agency has been instructed, all monies collected are subject to commission at the rate relating thereto, whether the monies get paid directly to the Client or paid to the Agency, unless the Agency has terminated the instruction or advised the Client that it cannot recover the debt.
  7. Commission will only be taken by the Agency as a percentage of the recovered amount and not as a percentage of the total debt submitted.
  8. The Agency will attempt to recover within a reasonable and timely manner, however, as each case is individual, the time for the Agency to perform any obligation under the contract shall not be the essence of the contract.
  9. The Agency reserves the right to accept settlement of debts by instalments where necessary.
  10. Once the Agency has been authorised to act on the Client's behalf, if the debt is withdrawn by the Client prior to the Agency recommending termination of action, or where due to lack of requested information or cooperation from the Client, the account has to be returned to the Client, the Agency reserves the right to charge that commission which would normally be levied as if this had been a full successful collection.
  11. Any additional services requested by the Client to any division or associate of the Agency is chargeable to the Client, at the agreed rates.
  12. Foreign rates apply to Ireland, or to debtors or clients based outside the United Kingdom.
  13. Where goods and services are subsequently returned to the Client and/or the balance is written off by way of a credit by the Client, the Agency reserves the right to charge that commission which would normally be levied as if this had been a full successful collection.
  14. If payments are made direct to the Client, all accounts are rendered for settlement within 14 days from the date of invoice. Unsettled accounts may be subject to late payment interest, compensation and additional administration fees as specified in the late payment of commercial debt regulations 2013.
  15. Where a cheque is made payable and banked by the Client due to the Agency's collection procedures fails to clear through the bank and is invoiced, a credit will only be raised when notification in writing is given by the Client to the Agency within 7 days of the cheque being returned from the bank.